Robina... you are onto something. Someone is going to eat Safcom's lunch at some point. Its sheer market dominance is going to be its undoing. They are a behemoth (in Kenyan terms) who aren't using their advantage to create even solutions to solve problems (while making money). Today it is lazy and lacking in innovation and all they do is do silly things like kochoKocho for innovation. Short term thinking... The time they would have scaled and run away with spin-offs and as a real innovator with collaborations with local innovators and start-up all they did was lead you on, steal your IP and quash you (local entreprise). Obviously not having been the originators of the ideas, they couldn't bring to market fruition. A lot of lazy bums there.
It is a shame really, all that money they make, they can innovate a lot (literally afford to make mistakes until they get it).
I was interviewed for head of engineering in 2017 and almost threw up in their face. Some HR woman kept saying am too young to be head of eng
I declined the offer. But what you note from the brief encounter is the boxing of innovation or engineering as "software" or "data science" - wanting to know a to z of labwork which of course is not possible by definition. They have a mental block that hardware or devices can only be created abroad. Sfc needs to create PLATFORMS - to leverage the global engineering pool - same way they have done with the distribution side - they need as many engineers as they have mpesa or airtime agents. They should have a solid platform - cloud, devices, OS, SDKs, app store, etc. Complete with Developer Conferences or Open Days. Like FB or Google or whoever - and firmly own the base - which can be spirited away anytime. Sitting ducks.